Landesk Service Desk Application Specialist - (Ivanti)

Data Careers
£25000 - £30000 per annum + Excellent Benefits
04 Oct 2017
06 Nov 2017
Contract Type
Full Time

Job Title: Landesk Service Desk Application Specialist - (Ivanti Service Desk)

Location: Coleshill - Flexible home working 2 days a week possible

Package: Circa £30k + Excellent Benefits

We currently have a great opportunity for an Application Specialist to join our client based in Coleshill to play a key part in developing, integrating, administering and supporting the Ivanti / Landesk Service Desk implementation.

You will:

  • Assist Business Units with Initial Data and Requirements Gathering, Product Testing and Implementation Support.
  • Ensure Business Unit Data is entered into the system correctly
  • Document any Business Unit Requirements or Enhancement Requests
  • Implement Agreed Changes, Enhancements and Fixes to Processes, Windows, Queries and other Product areas as required.
  • Test and implement new product releases.
  • Perform Strict Release Control of Features and Products
  • Document changes to the ITSM product, including creation of Release Notes, Documentation, Knowledge Articles and Training Material
  • Escalate Issues to Project Manager and Line Manager in advance of conflicts occurring.
  • Managing own workload, ensuring project deliverables are achieved on time.

Key Skills:

  • Experience of the Design and Administration of Ivanti Service Desk (Previously LANDesk Service Desk) in an Application Support or Development environment
  • Experience of Troubleshooting Application Issues - specifically with Ivanti Service Desk
  • Experience of providing time estimations based on enhancement or change requests in order to manage and prioritise workload.
  • Experience of working in a Service Support Environment
  • Experience of SQL
  • Strong awareness of ITIL Foundation

Advantageous to have :-

  • Ivanti Service Desk Certified Engineer (CLE - Certified LANDesk Engineer)
  • ITIL Foundation v3
  • Basic HTML
  • Experience of IIS
  • Experience of Crystal Reporting
  • Experience of Xtraction
  • Experience in Javascript
  • Competent in one more programming languages

We are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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