Support Analysts

Recruiter
Select Legal Systems
Location
Hessle
Salary
From £16,000 to £24,000 per annum Free parking and free company health
Posted
03 Oct 2017
Closes
06 Nov 2017
Contract Type
Permanent
Hours
Full Time

Select Legal is an ambitious and established specialist software developer for law firms. With our system of choice flagship product LAWFUSION transforming legal case management, our software and support is amongst the best in the industry.

We are an innovative, creative and flexible company. We believe that it is as much about the people as the technology itself and we pride ourselves in the quality of services delivered to our clients.

As we continue to grow, we require highly motivated, talented and driven individuals to join our company.

As a Support Analyst you will provide direct support to clients who use our industry leading product LAWFUSION and other supported systems, such as Microsoft Office and Microsoft Windows. Queries will vary in nature therefore an appetite for knowledge and excellent problem solving skills are essential to ensure a smooth and efficient service for our customers.

Developing strong relationships with customers and colleagues is essential to ensure problems and issues are dealt with correctly and in line with procedures. Queries could be technical, educational or related to accounting and some issues may require detailed investigation therefore excellent customer service and troubleshooting skills are essential to be successful in this role.

Experience of working within an IT support based role is essential, ideally in an environment with bespoke systems that require development of personal knowledge. An understanding of accounting/legal accounting practices and/or systems will be advantageous.

Working in an established team, this role presents a real opportunity for you to progress your career in an exciting forward thinking business. If you have what it takes to be successful in this role.

DESIRED SKILLS AND EXPERIENCE

    • Educated with a minimum of 5 GCSEs grade C or above.
    • Strong client care and communication skills
    • Strong analytical and problem solving skills
    • Self-motivating and good with prioritisation and time management.
    • Understanding/experience of legal case management software advantageous
    • Good understanding of Microsoft Office

Remuneration

Starting £16,000 – £24,000 per annum, dependant on experience

Hours

37.5 per week, Monday to Friday, between 09:00 and 17:30. (Will also involve work out of hours).

Location

Primarily at our Head Office, Hessle, East Yorkshire but also may involve work at remote locations.


This job was originally posted as www.cwjobs.co.uk/job/76710565