Support Engineer - Managed Service

Recruiter
The ECS Recruitment Group Ltd
Location
Newcastle Upon Tyne
Salary
£20000.00 - £30000.00 pa + bens
Posted
03 Oct 2017
Closes
06 Nov 2017
Contract Type
Permanent
Hours
Full Time
ECS are currently recruiting for an Support Engineer to join a Financial software house on a permanent basis. The successful candidate will be responsible for ensuring client problems are diagnosed and resolved within the set SLAs. Will also provide day-to-day operational support tasks and assist in documentation of processes.

Skills & Experience required:
*Minimum of 2 years' experience in a client facing support role
*Experience of implementing and supporting managed service solutions to end clients
*Excellent analysis and problem solving abilities
*Able to document processes
*Confident communicating with internal and external stakeholders
*SQL experience (highly desirable)
*IT Solution or Software House experience (highly desirable)

A full job description is available upon application.

This job was originally posted as www.jobsite.co.uk/job/959254844