Desktop Support Engineer

Networkers MSB
£23k - £26k pa
05 Oct 2017
06 Nov 2017
Contract Type
Full Time
Introduction: An incredibly exciting opportunity has arisen for a desktop support engineer to join one the UK's leading firms. Specification: As a desktop support engineer you will provide outstanding technical support to both internal and external customers/managed service accounts. This is a fantastic opportunity to develop more experience within IBM and Microsoft technologies. This position is based in Bracknell, however regular travel to customer sites in Oxford . Responsibilities: - Process customer tickets, escalating to the relevant teams, resolving issues around desktop and printing issues; maintain working relationships with appropriate suppliers; liaising with Finance for PO and gaining the appropriate approval. - Develop skills around Microsoft windows client-server technologies, having exposure to Networking and Scripting/Automation - Monitor customer ticket queues and be responsible for maintaining the calls and ensure timely closure times in adherence to SLA's. - Support Customers in an Office 365 environment - Customer site cover when required for managed service customers - Participate in core hour cover between 0830 and 1800 Mon-Fri Skills & Competencies needed - Excellent communication skills both verbal and written - Ability to work well under pressure - Firm understanding of IT systems and an interest for emerging technologies - 1 year plus experience of customer facing or support role in an IT environment - Flexible to travel ideally with own transport - Windows Operating Systems - Active Directory If you are interested in this position please apply directly or send your up to date CV to Michael Coe at michael (dot) coe (at) networkerstechnology (dot) com! Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.
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