1st Line Support Analyst

Code Red Associates Ltd
3-6 month hourly contract
06 Oct 2017
06 Nov 2017
Contract Type
Full Time
1st Line Desktop Support Windows, Microsoft Office North London Contract, 3-6 months £15 - £20 per hour Are you a 1st Line support engineer looking for some work over the Christmas period? Code Red Associates (CRA) is a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK. We are currently recruiting for a customer focussed 1st Line Support Analyst with a forward thinking & evolving organisation in London that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a can do`, enthusiastic, customer service orientated approach to their work. This consideration will take equal precedence with technical support skills when shortlisting. The purpose of the role will be to provide a high quality, professional and responsive 1st line support service, ensuring high levels of customer satisfaction. You will be the first port of call in resolving technical issues, undertake project work and research technical solutions. Your day-to-day responsibilities would include the provision of a high quality, customer focussed 1st line service that includes the timely logging, resolutions and monitoring of incidents and queries. You will provide both telephone-based & in-person support to desktops, both tangible & virtual, as well as potentially occasional mobile operating systems support. Essential -Windows 7/XP/2010 -MS Office (Outlook, Word, Excel primarily) -Genuine customer focussed attitude -Excellent communication skills Desirable -Active Directory -File Server -Exchange 2007 -PC/Laptop Hardware Support -Remote User Support (VPN/Terminal Services) -Mobile Device Management As an individual you will be customer focussed with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner. If this sounds like the next stepping stone in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants. Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.
This job was originally posted as www.jobsite.co.uk/job/959245494