Senior Service Desk Analyst

La Fosse Associates Ltd
United Kingdom
£25k - £28k pa
03 Oct 2017
06 Nov 2017
Contract Type
Full Time
Currently we are looking for a Senior Service Desk Analyst to join an organisation based in London. The Senior Service Desk Analyst will be an integral member of the support team. You will provide day to day 1st line support and escalate issues accordingly. Summary: Role: Senior Service Desk Analyst Location: London Salary: £25,000 - £28,000 Responsibilities: Asses, categorise and prioritise incidents and service requests. When unable to resolve an issue, escalate to the relevant support team Ensure high standards are met and work to the ITIL framework Maintain self-help documentation and the knowledge database Experience Required: - Ability to deliver high levels of customer service - Experience in dealing with a high volume of calls (usually between 30-60 per day) - Hard working and adaptable - Microsoft stack - Active Directory Desirable: - Office 365 - Azure - Networking
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