NCS Account Manager

Recruiter
The Challenge
Location
Reading
Salary
£26,000
Posted
06 Oct 2017
Closes
06 Nov 2017
Sector
Charity
Contract Type
Permanent
Hours
Full Time

NCS Account Manager

Start date: September 2017

Location: Reading

The Challenge

The Challenge’s vision is a more integrated society where there is understanding and appreciation of each other’s differences. We design and deliver programmes that bring different people together to develop their confidence and skills in understanding and connecting with others. We believe everyone benefits when people from all walks of life come together to better know, understand and trust each other. This also applies to the people we employ to work with us. As an equal opportunities employer our aim is to have a diverse workforce to reflect the communities we work in.

This is a unique opportunity to join a dynamic, rapidly growing organisation, working with young people and local communities across the country. For more information about what The Challenge does and what its values are, please visit our website http://the-challenge.org/

About the Role

Working within the Sales department, and with support from a Sales Manager, the NCS Account Manager (AM) will be responsible for managing an Account Team who are tasked with establishing, strengthening and maintaining high quality, long lasting relationships with senior stakeholders in particular at Schools and Colleges. The Account Management Team are responsible for booking in recruitment events for Sales colleagues to engage and convert Young People and their Parent/ Guardians in order to fill thousands of NCS places in the area. The AM, working closely with the Sales Manager and Associate Sales Manager, will build and deploy a strategy to develop relationships in order to create NCS with The Challenge advocates in schools/colleges and the local area e.g. head teachers, local authorities and take responsibility for building and maintaining the most senior and strategically important relationships themselves.

NCS is a government backed programme that helps young people (aged 15-17) build skills for work, life and transition into adulthood. This is a fantastic opportunity to be a part of an innovative role within the organisation, and take responsibility for shaping strategies used on a local and national level.

The Account Manager may also support in presenting the programme to parents and guardians as part of preparation for their NCS programme.

Responsibilities

The Account Manager's primary responsibilities will be:

  • To establish, develop and maintain strong relationships with senior stakeholders in schools and colleges in order to build support of NCS with The Challenge for all seasons (Summer and Autumn)
  • Building a network of advocates in and out of schools and colleges by establishing broad relationships with multiple points of contact such as Head Teachers and community stakeholders
  • Responsible for setting and monitoring performance targets for school and colleges
  • Analyse data to report on performance, and to develop and implement strategies for current and future stakeholder relationship management
  • Direct line management of an Account Team and delegate work to them whilst supporting their professional development and overseeing their workload
  • Working closely with the Associate Sales Manager, responsible for the operational delivery of events at schools and colleges
  • Relationship quality assurance to the Sales team (e.g. attending assemblies and parents evenings) to evaluate the service we are providing to schools/colleges
  • Quality assurance and supporting the wider Sales team through attending meetings, Information Evenings for young people and their parent/guardians
  • Be the local expert on account management and support the wider sales team through training and best practice sharing
  • Work closely with key colleges to integrate NCS into their curriculum and deliver NCS at scale

Skills and experience

We are looking for outstanding individuals with the following qualities:

Essential

Skills

  • Proven experience managing and motivating individuals
  • Significant experience in senior/high level relationship and development of account management strategies
  • Gravitas with senior stakeholders and experience in networking at senior levels
  • Strong and persuasive presentation skills
  • Exemplary verbal and written communication skills, with the ability to listen to the customer and understand their needs
  • Experience of or willingness to work in a target driven environment
  • Evidence of high levels of organisation with the ability to manage a busy workload

Behaviours

  • Professionalism: Strong work ethic, time keeping, responsiveness, ability to manage a variety of relationships to a high level
  • Energy and initiative: A can-do attitude with an enthusiastic and persuasive personality
  • Persistence and determination
  • Flexibility: Adjusts work schedules, plans, prioritises as required to fulfil overall objectives
  • Ability to think and plan ahead and be reactive within the team
  • Empathy/understanding: able to adapt your approach to suit customer needs
  • Responsibility: Take responsibility within and beyond the role
  • Trust: Trusted by colleagues to always deliver
  • Teamwork: Collaborates across region and department in pursuit of common goals
  • Humble: A positive, helpful attitude at all times in what is a busy and challenging role
  • Strives for continuous improvement by seeking and sharing feedback appropriately and respectfully
  • Learns from their mistakes and always commits to perform at their best

Desirable

  • NCS experience
  • Understanding of post 16 education and experience working with post 16 education establishments
  • Understanding of secondary schools and/or the education sector
  • Understanding of local authorities
  • Sales and marketing experience
  • Experience of working with Excel
  • Experience working with CRM systems
  • Driving licence – full (depending on region)

Safeguarding Statement

The Challenge is committed to safeguarding and protecting the young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our programmes.

We expect all staff and post holders to share this commitment to safeguarding by ensuring compliance with our policies and practices.

Employment Screening

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

Further Details

In addition to being part of a fun, dynamic and challenging workforce, we are proud to offer an attractive benefits package including contributory pension, Simplyhealth cash plan, Ride 2 Work, childcare vouchers, season ticket travel card loan etc. to eligible employees.

  • This is a full time, permanent role.
  • Salary: £26,000
  • To apply: Please apply by sending a CV and cover letter by email via the button below.
  • Selection for this position will include one round of interviews

Only applicants who have the right to work in the UK or have a valid visa or work permit for a minimum of 6 months at the time of application will be considered for this role.

No agencies.