IT Support Engineer - £20,138 - Birmingham Centre

Itecco Limited
£20138 - £20139 pa + Fantastic Benefits
05 Oct 2017
05 Nov 2017
Contract Type
Full Time
IT Support Engineer - £20,138 - Birmingham Centre 1st Line Support, Service Desk / Helpdesk experience, Windows XP/7, Active Directory, ITIL Service Desk Analyst, with a good Service Desk background of 1st Line Support & exposure to 2nd Line Support. Start: Immediate Duration: Perm Salary: £20,138 Location: Birmingham Working for a leading organisation on a busy IT Service Desk, the Service Desk Analyst will be the first point of contact for any technical IT issues across the user base, working in an ITIL environment. This will include hardware, software, operating systems, Active Directory accounts - creation, deletion, policies and permissions etc. Essentials * Windows XP/Win 7-8 * Office 2010/2013/365 * Outlook * Professional telephone manner * Customer Service Desirables * Helpdesk * Use of databases * Fault finding/diagnosis * Working in an IT environment This position would suit a Service Desk Analyst / Service Desk Support Analyst / Helpdesk Analyst / Helpdesk Support Analyst / 1st Line Support Analyst, with good experience of 1st line support on an IT Service Desk. If you are interested in applying for this Service Desk Analyst position then please forward your CV or call for a confidential conversation. To be considered for this role you must be eligible to live and work in the UK.
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