Customer Support Engineer

Advanced Selection Ltd
£30,726 + Benefits
04 Oct 2017
05 Nov 2017
Contract Type
Full Time
An international leader of cash management / payment solutions due to growth are looking for an additional Customer Support Engineer to be based on one of their client sites near Salford in Manchester. Reporting into the Service Manager, the successful individual will be responsible for providing onsite support for the customer which will include the service, repair, preventative maintenance and installation of their larger cash management and banknote security systems; working to strict SLA's and resolving technical issues with the support of technical support when required. The successful individual must be qualified to City & Guilds, NVQ Level 3 or above within Electrical, Electronic or Mechanical Engineering or a related subject and be able demonstrate previous commercial experience of working within a field service / customer support capacity, working on the service, repair and installation of large cash management / bank note security systems, large industrial printing equipment, high speed special purpose equipment / machinery or similar equipment; have a general all-round understanding of mechanics, electronics, software and IT; experience of basic fault finding down to component level using hand held test equipment as well as possess a full clean UK driving licence. Individuals who have had a background within the Armed Forces would be of distinct interest to our client, though not essential. The client is looking for self-motivated individuals who possess strong customer facing and communication skills along with the ability to work well under pressure. The successful individual will be required to work hours that fall between 6am - 6pm Monday - Friday dependant on the customer requirements. This position is offering a salary of £26,150, + £4576 Shift Allowance + non-contributory pension scheme, 25 days holiday, loyal service awards, annual pay reviews and a discretionary bonus scheme. This is a fantastic opportunity to join a people centric business and who are a world leading technology provider of products and solutions in the payment, secure communications and identity management.
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