Reed Technology
Bristol (City Centre)
£30k - £35k pa + Benefits
05 Oct 2017
05 Nov 2017
Contract Type
Full Time
Our client, an established and growing organisation based in North Bristol are currently looking to recruit an Application Support Engineer to join their team. The purpose of this role will be to provide 1st and 2nd line application support to their expanding customer base covering a whole range of technologies and software solutions. This role will suit those who are eager and willing to learn with an enthusiastic and proactive approach to the work place. The environment of this office is friendly/ relaxed with a family feeling atmosphere. The team you will be working with are supportive and approachable so you will have a good level of support in this role where needed. If you are hard-working and are looking to develop your career with a fast growing company this could be the position for you. They have excellent staff retention - this position is due to expansion of the organisation. Experience, knowledge and Skills required:- * Experience running a support operation within an IT & telecommunications organisation. * Industry knowledge. * Interpersonal skills. * Excellent communication skills. * Organising and co-ordinating skills. * Analytical ability. * Excellent customer service. * Experience of 2nd level support (as minimum entry level) Technical Abilities:- * SQL basics (desirable) * Genesys (desirable) * Cisco (desirable) * Citrix Xenapp (desirable) * VmWare * Technical Capability * Product Knowledge (current and continual improvement) * Technical Governance Duties & Everyday Tasks:- * Perform morning daily checks on 'live' customer systems. * Providing 1st & 2nd line support to only multiple customers but also internal staff * Assist customers in solving their issues; which will include technical and how to queries across the platform, software and user interface. * Manage customer 'incident' and 'service requests' through an internal ticketing system * Monitor customer environments and systems using a number of monitoring methods * Working closely with the DevOps & Consultant teams on issues/problems, making sure they have all the information needed to get to the roots of problems. * Liaise with 3rd party vendors to log issues and faults if and when required. * Carry out upgrades, maintenance and fixes to a whole range of different systems and software types. * Assist and work delivering customer and internal projects * Use development and pre-production environments to test and fault issues and then manage any fixes into customer live environments. * Perform 'out of hour' changes. My client is looking to receive CVs as early as this week, if you consider yourself to be suitable for this role and you are looking to make that next progressive step within your career then I would like to hear from you. Please apply with your updated CV as soon as possible and I will aim to call successful applicants back within 24 hours. I look forward to hearing from you. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
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