Administrator - Technical Support

Home Group Ltd
£16523 - £24000
04 Oct 2017
05 Nov 2017
Contract Type
Full Time

Administrator (Technical Support)


Full Time (37.5 hpw)

Salary £16,523 to £24,000 per annum

About the role

Reporting to the Senior Administration Team Leader, you will provide a customer focused and effective administration service to colleagues across the UK. This rewarding and interesting role, is not any old standard administrative post! You'll work in a fast paced Maintenance and Compliance Support Team. Rather than the usual aspects of administration, managing meetings including producing agendas, booking travel/venues/accommodation, minute taking, you'll work with internal and external stakeholders to ensure that our Maintenance and Compliance systems are updated and our customers feel safe and secure at all times.

You will have specific responsibility for providing technical administrative support relating to our responsive repairs, statutory compliance and void property work. These tasks will include investigating technical data and producing accurate fit for purpose reports. You will also upload compliance certificates and liaise with customers and contractors to support achievement of our statutory compliance. You will also manage the centralised email inbox ensuring all emails are dealt with professionally, which will include responding to complaints.

Your working hours will generally be from 0900 - 1700, occasionally though you will be expected to work or travel outside of those hours.

Who we’re looking for

With previous administration experience, you must have excellent verbal and written communication skills, have the ability to organise and prioritise work, meet deadlines, work under pressure and handle a number of tasks simultaneously. You will have a keen eye for detail and be able to work accurately.

You will be responsible for formatting documents, reports and presentations and it is essential that you have strong Microsoft Office skills including Excel, Word and Outlook.

To view the job description please click here

Equality & Diversity @ Home Group

We believe that we have a big role to play in tackling prejudice and discrimination. We want you to be yourself at Home Group. We value everything that makes you unique and we recognise that celebrating your differences can help make Home Group a special place to live to and work.

What we’ll give you

Our ‘My home package’ includes competitive salaries, performance related pay, a contributory occupational money-purchase pension scheme with life assurance and long terms disability insurance, 25 days paid holiday a year - rising by 1 day per year up to 30 days, with the ability to purchase an extra 5 days, salary sacrifice schemes including cycle, car, technology and childcare vouchers.

So who is Home Group?

We are one of the UK’s top provider’s affordable housing, as well as the UK’s largest provider of care and support services. With over 120,000 customers in 55,000 social, affordable and shared ownership properties across the UK, but many of our clients need more than a home and through our Stonham brand we work with almost 30,000 vulnerable people in over 500 supported housing, justice and health services each year.

We are a financially strong, social enterprise charity and for us to be able to deliver more for our customers and clients, financial strength is vital. We have a turnover of over £300m and assets valued on the open market in excess of £3b. Our surplus is growing us to enable us to grow too, to support the needs of future customers and clients

Our values

At Home Group, we live by our values every day through our colleagues to provide a great service to our clients and customers. To be a success with us you’ll need to be

Accountable (Don’t pass the buck – own it!), Commercial (Spending wisely and working creatively), Caring (Looking after one another) and Energised (Having a positive, can-do approach)

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