This is a fantastic opportunity for a Helpdesk Manager to join an expanding multinational organisation based close to Leeds. As the Helpdesk Manager you will be responsible for leading the helpdesk team, improving best practice and develop service level agreements. Working in an ITIL environment you manage all aspects of the helpdesk ensuring that the IT systems and services in the organisation are running effectively.
As the Helpdesk Manager you will ideally have 3 years’ experience in managing a busy helpdesk. You will have experience of managing service level agreements, improving standards/best practices and working with various stakeholders to ensure the smooth running of the helpdesk. As the Helpdesk Manager you will ideally have previous experience working on a helpdesk in a busy enterprise environment, adhering to ITIL principles.
Helpdesk Manager Key Skills·3 years’ experience managing a busy helpdesk·ITIL experience ·Experience of developing service level agreements·Experience of implementing/improving best practice·Line management of staff (appraisals, 1-2-1’s, hiring etc.)
Desirable Key Skills·ITIL qualified·Experience working in a global enterprise environment
Benefits·£45,000·Pension·Medical benefits·Free parking on-site
This job was originally posted as www.cwjobs.co.uk/job/76697709