Helpdesk Analyst/ Application Support Analyst

Recruiter
TLP Consultancy Ltd
Location
Dorking
Salary
£20k - £30k pa
Posted
05 Oct 2017
Closes
05 Nov 2017
Contract Type
Permanent
Hours
Full Time
Helpdesk Analyst/ Application Support Analyst £20,000 - £30,000 Dorking, Surrey Market leading software house with a prestigious client base is seeking a permanent Helpdesk Analyst to support users of their software worldwide. You will be providing a first-class service by remotely assisting clients with a diverse variety of requirements in a dynamic business environment. You will need to communicate effectively with other members of the Support team, the Sales and Development teams and contacts from partner companies. Key tasks will include: Investigating, tracking and resolving client support issues Software testing Dealing with client questions via multiple channels Maintaining the client facing extranet content This role requires: A good BSc degree or equivalent experience in a relevant discipline Good understanding of the MS Windows operating system and file types Experience of Microsoft products such as Office and SQL Management Studio The ability to work analytically in a problem solving environment Excellent verbal and written communication You will need to be self-motivated with the ability to work autonomously Please send me your CV for an immediate turnaround. TLP Consultancy Ltd is acting as an Employment Agency in relation to this vacancy.
This job was originally posted as www.jobsite.co.uk/job/959244050