IT support | 1st line Support | Mosaic

Square One Resources
United Kingdom
From £275 to £325 per annum
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
Mosaic IT Analyst required for a 2 month assignment to deliver post go live change requests to the system, Must have extensive Mosaic configuration experience, including finance set up and purchasing.
The brief is to work alongside Business Analysts to configure the system to agreed specifications - with the deliverable below Must have the ability to self-manage and be comfortable working in a matric environment
IT Analysts applying must have experience in providing fixes and support to users in Mosaic.
• The role is for an IT Analyst with significant experience in the Mosaic social care system, especially in the finance module of the system.• The post will support issue resolution for both case management, finance and financial interfaces.• The candidate should have excellent customer service and interpersonal skills, supporting customers through to satisfactory closure of problems.• The role will sit in the IT team managing the system to provide additional capacity in the period post go live. The role has potential to be up to November 2017.• The candidate should be self-managing and accustomed to be working in a high pressure environment. • An understanding of both Adults and Children’s social care is essential.
Notwithstanding any guidelines given to years of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
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