Senior IT Field Support Engineer

Mirus IT Solutions Limited
United Kingdom
Up to 45k pa plus Oyster card for LU zones 1 & 2
04 Oct 2017
05 Nov 2017
Contract Type
Full Time
Mirus IT Solutions is a business computer services company based in Milton Keynes founded by Paul Tomlinson in 2002. The main focus of Mirus it to provide IT support in London, Milton Keynes and the surrounding areas. You will be part of a committed IT Services company providing high quality IT services. The aim is to provide the level of support a business would expect to receive from an internal IT team. Experience: You will be a Senior IT Field Support Engineer and part of the Field Services Team that is managed by Daniel Clarke, from our office in Wymbush, Milton Keynes. This position is 80% London client site based and 20% London office based.The key responsibility for a Senior IT Field Support Engineer is to attend client sites and perform break-fix maintenance for all reported issues. You are also expected to respond to reactive issues and complete the successful installation of both software and hardware to meet client requirements. - 3+ years' experience as an Engineer supporting SME's. . - Familiar with working to SLA's to meet both customer and contract requirements - Troubleshooting experience to an expert level (Level 3 support) - Experience of supporting multi-site clients. Technical Skill-set Windows Server Technologies, Exchange 2010 + and Small Business Server (SBS): - Install, configure and troubleshoot issues. VMware: - Supporting VMware View Environments PC / Server Hardware: - Upgrade, both hardware and firmware. - Raid configurations, iLO - Make recommendations for upgrades. Active Directory: - Configure sites and services, resolve issues. Firewalls and Routers: - Install, configure and troubleshoot issues. DNS: - Running through the DNS structure to ensure domain entries exist for DC's - Moving external DNS services around to different IP's when internet changes. SharePoint 2007/2010: - Administration and development skills Symantec Backup Exec: - Install, configure, set-up backups to tape and disk. Colleague Benefits As a services business, we don't have a product to sell. The key to our success is the service that is delivered and therefore the people that deliver it. We are proud to be an 'Investors in People' company.The benefits that we offer are - - An industry matching salary plus Oyster card for London underground zones 1 & 2 - Contributory pension scheme - Up to 1% - A tailored professional and personal development plan - Receive up to 10 days training per annum, relevant to your position - Employee share ownership scheme - This rewards long standing employee's with a long term incentive, this adds to the excellent customer service for our customers. - We know there's more to life than work - that's why when you join Mirus IT you'll get your pick of our amazing company perks. That includes phone insurance, tastecards, and great price cinema tickets, plus loads more. Find out more about all our employee rewards here: Perkbox - Sometimes, we can face issues that not only affect our quality of life, but the quality of our work too. Support is just a phone call away with this valuable employee service that Mirus IT offer called EASE from Westfield Health. - Cycle2Work Scheme - Childcare voucher scheme - Computer salary sacrifice scheme - Take part in our regular events and activities outside of work. This is for charity or just for fun - Mirus Challenge Interview Process: - First stage: This will be a 30 minute - 45 minute technical conversation with one of the Mirus IT Senior Engineers; - Second stage: Will be a Skype Video conversation with Daniel Clarke, Field Services Manager; - Third stage: A face to face interview with Daniel Clarke, Field Services Manager and Chris Maybray, Service Delivery Director; - Final stage: This is offer and agreement of a start date. Start day is usually a Monday @ 9:30am dependent on your availability.
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