1st Line Support Engineer

Spring Grp
£18000.00 - £20000.00 pa
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
Are you looking for your next career move, a chance to become part of an established and sustained company, or just simply looking for a change, then this is a chance not to be missed!
Spring Technology are currently recruiting on behalf of one of our leading clients.
Based in Stoke-On-Trent the client are looking for a 1st Line Support Analyst on a permanent basis.
Job Purpose:

Providing first point of contact as a Desktop Support Engineer. Occasional visits to users at their workstations. Recording all calls and actions taken on Helpdesk. Taking ownership and responsibility for calls logged. Using judgment to resolve minor issues or delegate more technical and/or complex tasks to team members or the Technical Team, as appropriate.

Duties and Responsibilities
*Completing all activities for new user setup including laptop builds, inductions, account creation, change, and deletion of user accounts for leavers
*Supporting Mobile Devices
*Performing restoration of files for users
*Logging reports, fixing or escalating to the technical support team
*Provide assistance to the wider IT Team
*Preventative maintenance to PC/Laptops/Servers
*Other miscellaneous duties as required

Skills / Attributes Required
*Any previous experience of working in a Service Desk, Call Centre, Helpdesk or support environment is desirable.
*Excellent telephone manner.
*Strong working knowledge of Microsoft based operating systems with
emphasis on Windows XP, Windows 7 and Windows 8.
*Some networking experience and understanding of TCP/IP.
*Basic understanding of PC hardware set-up and configuration.
*Flexible, pro-active approach and a willingness to learn.
*Good problem solving and analytical skills.
*A keen interest in IT and new technology.
*A good understanding of MS Office including Outlook, Microsoft word, Excel and PowerPoint.

All candidates are required to have 4 GCSEs, grades C and above (inc. Maths and English) or an equivalent qualification. A Microsoft Certification or relevant degree would be desirable but not essential.
If this is a role you are interested in and you have the skills & Experience needed then please send your CV directly to ************************* for consideration.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

This job was originally posted as www.jobsite.co.uk/job/959247572