IT Support Engineer (2nd Line) - Stoke-on-Trent

Recann Ltd
£23k - £26k pa + on call, pension, benefits
05 Oct 2017
05 Nov 2017
Contract Type
Full Time
IT Support Engineer (2nd Line) - Stoke-on-Trent Excellent opportunity for a 2nd Line Support Engineer to take the next step in their career and work for an organisation based in Stoke-on-Trent that offers real career progression! This opportunity has been created due to a promotion within the business. This will be a varied role and predominantly project based. You will provide second line helpdesk support to clients, assisting them with hardware and software problems via phone, email and helpdesk software. Skills & Experience: Previous 1st/2nd line support experience for software and hardware fault resolution. Excellent communication and customer service skills. VMware experience beneficial but not essential. Strong working knowledge of Microsoft based operating systems inc Win 8. Active Directory and Exchange Server Administration. MS Office Good working knowledge of LAN/WAN principals and TCP/IP protocols. Understanding of PC hardware set-up and configuration. This role offers a competitive salary plus on call bonus. If this is of interest or you simply want to find out more, we would love to hear from you!
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