Application Support (CRM) x2

Recruiter
Hudson IT
Location
United Kingdom
Salary
£28k - £31k pa + pension + 28/day holidays
Posted
05 Oct 2017
Closes
05 Nov 2017
Contract Type
Permanent
Hours
Full Time
Responsibilities

* Provide business and technical support to the organisation's business applications.
* Work closely with the business application user to diagnose and troubleshoot incidents.
* Provision of subject matter expert guidance and advice in relation to applications. Act as a point of specialism for particular business applications.
* Incident, problem and defect management.
* Triage incidents to determine course of action, perform root cause analysis, document and implement solutions.
* Manage the incident lifecycle end to end and engage with Service Partners in regards to resolutions and workarounds.
* Ensure all agreed SLA's/KPI's are met.
* Ensure the relevant documentation is relevant and up to date.
* Adhere to the organisation's IT change management policy.
* Meet the information security requirements of the organisation, particularly in relation to sensitive information.
* Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities.

Skills and Experience

Essential

* Demonstrable (2 years) experience of the provision of business and technical support to business applications.
* Strong technical background.
* Experience of working with third party suppliers in the delivery and management of application configuration and customisation.
* Experience of interpreting business process logic in relation to application functionality.
* Experience in managing incident, problem and defect queues
* Experience of triage activities.
* Excellent logical diagnostic capabilities.
* Strong interpersonal and communication skills.
* Excellent team working skills.
* Excellent communication skills with the ability to communicate effectively across all levels within the organisation
* A commitment to Health and Safety practices and procedures.

Desirable

* Demonstrable experience in working with Microsoft Dynamics CRM.
* Experience working with Microsoft SQL.
* Experience in liaising with, and monitoring the performance of, an external service provider.

Please note you will receive an automated response advising you that we have received your CV.

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We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
This job was originally posted as www.jobsite.co.uk/job/959251217