Service Delivery Manager - implement process and ITIL to £50k

Opus I.T Consulting Limited
£40000.00 - £50k pa + 20% bonus + bens
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
Skills: IT Service Delivery Manager, ITIL, SLA's, Incident Management, Problem Management, Change Management, KPI's, 3rd Party Supplier Management. We love recruiting for this company! They really value their staff and are now looking to recruit for a newly created position - IT Service Delivery Manager. As Service Delivery Manager, you will be responsible for the delivery of technology based services to this award winning, fast growing company. Whilst there are processes and policies in place, your challenge will be to establish new policies designed to ensure consistently high service performance. You will be the focal point between the business and service delivery so we are looking for an excellent communicator who can manage business relationships with internal and external stakeholders as well as: - Take ownership of service delivery - Develop the broader business continuity plan - Review, develop and define SLA's and service delivery targets - Identify and implement ITIL aligned processes - Support and development of a Service Desk / Helpdesk Team - Problem Management - Incident Management - Service improvement and process improvement - Projects With a focus on quality service delivery, you will be an independent thinker with the ability to create quality service initiatives and drive service quality through the business. Previous experience of implementing or helping to implement ITIL initiatives would be most useful. The successful candidate will have worked as a Service Delivery Manager, ideally within an "internal" role rather than a consultancy. Professional service experience is preferred. ITIL environment experience is required, as is experience of service delivery to exceptional levels. The ability to communicate with senior members of staff is essential, as is the ability to coach and lead your team to deliver IT Support service excellence. Other essential skills needed incident management and problem management as well as the day to day matrix management of a small team of technical staff. Interviews will happen as soon as possible so please don't delay application. Please also call to discuss suitability and to find out further information. We have worked with this particular client for a number of years, all of the recruits we have made into the business are still enjoyably employed with the client which is testament to the great working environment on offer. "Fantastic offices", "team environment", "best move I ever made" are just a selection of comments from our extremely satisfied candidates. Company benefits include a bonus of up to 20% (last year 85% of employees received a bonus of 15% or more), 35-hour basic working week, 25 days holiday plus bank holidays which increases with length of service, 5% contributory pension and 3 x basic salary death in service. This position is commutable via the M6 motorway and places such as Wolverhampton, Cannock, Stafford, Telford, Dudley, West Bromwich, Shrewsbury, Walsall, Stourbridge and much of Birmingham and the West Midlands. Opus IT Consulting are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn't right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Follow us on LinkedIn, Twitter and Facebook. Opus IT Consulting is acting as an Employment Agency in relation to this vacancy.
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