Senior Compliance Officer

The Claims Guys
From £30,000 to £32,000 per annum
03 Oct 2017
05 Nov 2017
Contract Type
Full Time

An excellent opportunity has arisen to join a leading, established claims management company with a focus on financial mis-selling and financial irregularities, primarily Payment Protection Insurance (PPI). With over 750 employees and growing we are looking for an experienced Compliance Officer to join our team.

Principle Responsibilities

  • To take a lead role in being responsible for investigation, resolution and reporting of all customer related complaints.
  • Conducting periodic file reviews of complaint cases prepared by a team of compliance assessors.
  • To be a main point of contact for customer complaints, liaising with operational colleagues ensuring that customers are kept fully informed of progress at all times.
  • To ensure all policies and procedures relating to customer complaints are followed and adhered to.
  • Ensure that all written communication is to a professional high standard.
  • Working closely with internal departments, providing feedback to improve the claim process and the customer journey.

Key skills

  • Experience of supporting others' performance, leading with passion to enable them to achieve by providing clear direction, motivation and support.
  • Ability to deal with large volumes of information and prioritise issues accordingly, which are especially critical in dealing with customer complaints and internal staff feedback/issues
  • Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way.
  • Able to handle and defuse conflict situations and react calmly
  • A “can do” attitude and a positive attitude to change
  • Sound problem solving skills
  • High level of accuracy and attention to detail
  • Outstanding organisational skills with the ability to manage own workload
  • A professional approach at all times with the ability to listen to the views of others and respond appropriately
  • Strong presentation, communication and influencing skills with experience of adapting style and approach.
  • Maintain good and effective intercompany contact with relevant departments.
  • Experience working in relevant environment/s, i.e. claim management/financial services.

We offer a comprehensive Induction Training programme, to allow you to hit the ground running. Our success is driven by our people and you could be part of it.

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