Service Delivery Manager -Reading and Oxford

Adecco Group
£17.00 - £17.95 per hour
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
Job Description

To manage and lead a remote team of Health Practitioners, responsible for undertaking home consultations, throughout Great Britain ensuring quality standards are met and reports are returned to Hub in a timeous fashion in line with SLAs.
Your main responsibilities will involve:

*Responsibility for performance management, absence management, career development, employee engagement and all disciplinary and/or grievance matters arising in the team.
*Effective management and deployment of employees to ensure that deadlines and targets are met within agreed timescales
*Ensuring that medical, administrative, accommodation and IT resource utilisation is maximised to schedule examination appointments to achieve all targets.
*Producing and making active use of statistical data and work management reports to effectively manage workloads
*Provide performance reports/ data as and when required
*Support Service Delivery Teams in building and maintaining positive customer relationships
*Manage multiple teams with a variety of job content and performance targets

Essential / Minimum Criteria

guaranteed an interview.

*You will be required to undergo a security clearance check in order to undertake this position.
*Proven track record in managing service delivery teams in multi-disciplinary IT-enabled business operations.

*Experience managing a complex service delivery structure with a proven successful track record in meeting SLA/ KPI requirements.

*Customer service experience in a customer facing role
*IT literate, competent MS Office, Word and Excel skills

*Fluent English language skills, able to communicate with stakeholders on a day to day basis via telephone, email and face to face in a clear, caring, courteous and professional manner.

*Organisation skills: demonstrate the ability to prioritise workload when multitasking in a rational manner both individually and for the team as a whole.

*Problem solving skills, analytical, logical thinker

*Innovative thinking and ability to inspire team members

Desirable Criteria

*Previous experience in the Healthcare sector
*Experience in managing remote teams

*Hours for the role will be 37.5hrs per week on rotational shifts between 8am to 8pm on occasion as well as working Saturdays 9am to 5pm

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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