User Researcher (SC Cleared)

Experis IT
£400.00 - £500.00 p day
05 Oct 2017
05 Nov 2017
Contract Type
Full Time
User Researcher, Agile, User Surveys, Discovery research, Evaluative testing, Access needs research, Requirements gathering, Web Analytics, Test integration, Operational Assurance, Croydon, Government, SC Cleared, Security Clearance, DV Clearance Role Profile Our Public Sector Client based in Croydon require a User Researcher to work alongside a multi-disciplinary agile team including UX designer, front-end developer, back-end developer, content designer, dev ops, infrastructure, architecture, product manager and application manager. The successful candidate will work in the data analytics team, focussing on several products for external customers. The User Researcher will form part of a core product team and will be required to perform the following tasks: - Development and analysis of User Surveys - Review feedback - Perform Discovery research with new user group(s) - Perform regular evaluative testing - Perform access needs research - Gather requirements for a self service portal - Develop requirements and analyse findings of Web Analytics - Support operational assurance services - Test integration solutions Key Skills/ Experience - Demonstrable experience of planning, organising and conducting research with internal government employees, including within highly secure environments - Knowledge and experience of defining, measuring and leading on the use of analytics to inform user insight in conjunction with other methods - Demonstrable strong interpersonal skills and leadership experience in a complex agile environment, who knows how to make projects succeed - Have a degree in the relevant field combined with demonstrable experience. Degrees in HCI, psychology, anthropology, design research or similar are relevant - Knowledge of how complex applications can comply with W3C WAI standards, experience of evaluating compliance and research with users with access needs - Full understanding and demonstrable experience of research methodologies. Capability to select best technique. E.g. Qualitative: in-depth interview, usability testing, and contextual enquiry. Quantitative: benchmarking survey, web analytics - Comfortable with ad-hoc research request from other teams and providing support when can - Experience of the Government Digital Service's Design Principles and Digital Service Standard and its application to internal products and services
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