Digital Analytics and Insight Manager

Recruiter
COSTA COFFEE 2
Location
London (Greater)
Salary
£50,000 - £65,000 per annum
Posted
07 Oct 2017
Closes
05 Nov 2017
Contract Type
Permanent
Hours
Full Time

We are looking for a Digital Analytics Manager to drive the translation of all our app and web data into great customer experiences, create decision-informing analytics and help take our digital team to the next level. In this high visibility role, you will have the opportunity to make a real impact on Costa's business.

Based at our central London digital office, you will feel like you're working in the office of a Digital agency, rather than a FTSE50 business. Innvovation is the name of the game, you will have real scope to 'challenge the norm' - in fact, it's expected.

Who we are looking for

You're someone who can cut through the numbers and translate them into actionable insight. Commercially astute, someone who can influence senior stakeholders and make things happen. You're solutions-focussed, one step ahead of the next challenge.

You will have a track record of:

  • Developing analytical insight into digital behaviour, e.g. visits, journey conversion, funnel analysis etc
  • Working with a range of analytics and visualisation tools
  • SQL query writing for ETL
  • Influencing a range of stakeholders and taking them on the journey with you

A bit about the role

We strive to make customer experiences positive. We think hard about what they want and then we try to deliver against that. Our strategies are not based on instinct alone, however. We use cold hard facts to help shape and inform our decision-making process. You'll collect, gather and analyse data from digital products to provide actionable insights around customer behaviour.

You'll devise an efficient way to extract data and then present it in meaningful reports - identifying and proposing opportunities for moving forward.

You will be responsible for:

  • Driving, developing and championing Digital analytics (app/web)
  • Using a range of analytical tools to interrogate data to provide actionable insight
  • Working with the Insight team to understand the data strategy and vision for Costa's digital products
  • Identifying and proposing opportunities for new analytical methods and programmes in app and website analytics
  • Ensuring stakeholders understand the data insights and their impact for the product

So bring us your unique blend, together with ambition and experience and in return we'll give you a competitive salary, a very achievable yearly bonus, plenty of benefits and more coffee than you could dream of to enjoy in a supportive environment.

Costa - part of Whitbread Plc.

Welcome to the 'Home of Irresistible coffee', where coffee moments are turned into experiences and sips into smiles. We pride ourselves on serving expertly crafted coffee, whether it's in one of our inviting stores or from one of our convenient Costa Express machines. That's why every one of our beans that goes in to our coffee has been expertly roasted in our London Roastery since 1971. We're delighted to have been voted the Nations Favourite Coffee Shop* for a whopping 6th year in a row. We're not stopping there though - we have an ambitions vision to become the World's Favourite Coffee Shop Brand. And we're already making headway with our international presence in over 30 countries, but businesses don't make great coffee, people do! That's why we are always on the lookout for talented individuals to join the Costa family who have a spoonful of passion, a shot of enthusiasm and plenty of flair.

*Independent survey of 5000 people published in December 2014 by Allegra Strategies. For further details and to apply, please visit our website via the button below.