Technical Support Engineer / 2nd Line Network Engineer

Connected IT Recruitment Ltd
£19k - £25k pa + bens
30 Sep 2017
05 Nov 2017
Contract Type
Full Time
2nd Line Technical Support / Network Engineer An opportunity for two 2nd Line Technical Support Engineers / Network Engineers who ideally have experience working with Fortinet, Draytek and/or Cisco technologies, has arisen with my client based near Otley. You will be working with a rapidly growing business, who are looking to expand their support team. This is a fantastic opportunity for a Technical Support Engineer / Network Engineer who is keen to work with the latest technologies in a fast paced, challenging environment. About the role: As a 2nd Line Technical Support Engineer / Network Engineer, you will troubleshoot a wide range of issues. These could include VoIP, Wifi, mobile performance, connectivity and firewalls. In addition to this, you will be responsible for the following: - Carrying out onsite client installs and customer training (all local) - Managing customer systems and responding to monitoring alarms - Installation, troubleshooting, configuration and support of a range of technologies - Liaising with 3rd party suppliers - Escalation of cases to 3rd line About you: You will ideally (not all essential!) have some experience working with any firewall technologies, web filtering and general networks, ideally including some VOIP / Telephony experience. In addition to this, the following would also be desirable, though not essential to your application: - Routing & Switching - Understanding of network security - Understanding / exposure to VoIP technologies - Experience of Firewall install and/or configuration - Excellent troubleshooting and communication skills This is a unique opportunity for a 2nd Line Technical Support Engineer / Network Engineer who has some commercial experience, or has recently completed a degree / apprenticeship, to join an organisation where you will receive excellent training and progression. The business are offering circa £25,000 + bens for the right individual Network, Network Engineer, Fortinet, Fortigate , Draytek, 2nd Line , Cisco, Lightspeed, Firewall, Routing, Switching, Configuration, troubleshooting, VoIP, SLA's, Support, Wifi, Graduate, Apprentice
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