Night Shift 2nd/3rd Line Analyst to support - URGENT

Recruiter
Etech Partners
Location
United Kingdom
Salary
To £37K + Outstanding Bens
Posted
06 Oct 2017
Closes
05 Nov 2017
Contract Type
Permanent
Hours
Full Time
PLEASE NOTE THIS ROLE IS FOR A NIGHT SHIFT ROLE 4 ON 4 OFF

My Client an Expanding IT Consultancy are looking for a Night Shift 2nd/3rd Line Analyst to support their client's IT infrastructure.

Key responsibilities

  • Shift is 4 on 4 off 7pm to 7am
  • Provide direct technical support by telephone to key clients to a successful conclusion both in and out of hours based on staff rota 24 x 7
  • Investigate, manage and resolve incidents in accordance with procedures and SLA.
  • Provide incident management and escalation in accordance to client requirements and procedures.
  • Knowledge and experience:

  • Excellent communicator both written and verbally
  • Demonstrate a good understanding and experience of working with Windows Server 2012 Active Directory
  • Advanced Active Directory/MS Office knowledge and trouble-shooting
  • Office 365/Exchange 2012
  • Providing status updates and reports when requested by management
  • Working knowledge to install, configure, troubleshoot and support of network technologies
  • Proactively monitor and action of client support queues and mailboxes.
  • Ability to investigate and troubleshoot a wide variety of problems, with network and computer hardware, operating systems and application software
  • My Client is looking to recruit ASAP. If you are interested in the above role please send your CV in Word format.


    This job was originally posted as www.cwjobs.co.uk/job/76662995