Client Service Associate - Financial Services - London

Twenty Recruitment Ltd
United Kingdom
£32k.00 - £40k.00 pa
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
Twenty Financial Services are currently working with a global Financial Services company who is looking to hire a Client Service Associate. You will be responsible for: * Liaising with clients directly to help understand and resolve their queries, taking ownership of the queries, and ensure they are co-ordinated among departments, escalated as necessary, and dealt with in conjunction with SLA's and expectations. * Clear ongoing management of outstanding requests to ensure receives the required level of visibility. * Buildings close working relationships with clients to ensure they are receiving the best possible service and fully understand how to use the services available to them. * Assist with reporting requirements and external client reporting on a weekly/monthly basis. * Extracting/Manipulating data and presenting with powerpoint/excel * Support the onboarding process for new clients * Supporting the Sales teams with queries, product support and client interaction with regular service review meetings. Requirements: * Bachelors Degree * Minimum of 3 years experience within a Client Service/Account Management environment, supporting clients at different management levels. This should preferably have been gained within the Financial Services sector. * Knowledge and understanding of Financial Markets and available products and services. * Strong Microsoft Office skills. Proficiency in Excel is essential. * Ability to work to tight deadlines and in a fast moving environment. * Excellent communication skills. If you are interesting in discussing this role further, do contact Tom Baker from Twenty Recruitment
This job was originally posted as