Field Service Engineer, Field Engineer, Network Field Services

Tank Recruitment
£22k - £26500 pa + Vehicle
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
Field Services Engineer, Field Engineer, Network Field Services Engineer - Cisco Networking, EPOS, Field Services experience, Customer Services, Heavy Lifting - Abingdon, Oxfordshire - Up to £26.5K Tank Recruitment are currently looking for a Field Services Engineer on a Permanent basis for a client of ours based in Abingdon. However the role is a field services role so most of the time you will be based from home. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Serves as customer facing technical resource and works in collaboration with engineers and other senior staff as needed to provide effective end user support and issue resolution - Consults with clients and end-users, to determine hardware, software or system functional specifications. - Collects detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution. - Manages escalated customer tickets in a timely and effective manner. - Logs all support desk interactions in ticket system. - Escalates problems to other departments as needed - Prioritizes and implements approved system modifications, programs and other such requests of medium to high complexity. - May serve as a project team member on project implementations; independently completing assigned tasks of medium to high complexity resulting in successful, on time and on budget projects. - May supervise and train less experienced staff or project team. - Creates formal documentation including configuration documentation, test documentation, and support documentation. - Provide value as a team member in cross functional implementations while demonstrating effective interpersonal skills resulting in successful systems implementation and support. - Promote knowledge transfer to influence positive change and strengthen the team's performance - Stay abreast of the latest technology trends - May provide on-call support coverage via on call rotation schedule as needed - Other duties as assigned Essential and Desirable Skills - 1-2 years of experience performing field services duties - EPOS - Networking - Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex computer related problems. - Ability to work professionally with all levels of client organisations staff. - Wide degree of creativity, leadership, and latitude is expected. - Self-directed, able to prioritise and effectively handle multiple service requests at a time under high pressure and challenging situations. - Excellent organisational, time management, written and verbal communication skills - Strong working knowledge of computer hardware and network operating systems and expertise troubleshooting hardware and software compatibility issues across various configurations - The ability to work quickly and accurately in a shared community environment. - Ability to complete multiple tasks with minimal direction. - Advanced hardware and network connectivity trouble shooting skills. - Ability to listen and analyse customer needs - Ability to interact with end-users, Vendors, and Client IT departments. - Presents a positive image that reflects well on the organisation. - Ability to travel up to 75% of the time including EU travel Please Forward your UTD CV if this role is of interest.
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