Credit Controller

Recruiter
FirstPort Limited 4352396
Location
Luton
Salary
£11.34 - 11.34 per hour
Posted
03 Oct 2017
Closes
05 Nov 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time

Job Title Credit Controller

Salary £11.34 per hour

Hours Monday - Friday 9am-5pm

Length of contract Temporary

Location Luton

Department Support Services – Customer Collections

MAIN RESPONSIBILITIES

To ensure timely arrears chasing of customer debt for effective reduction and to provide efficient customer service experience for all internal and external departments.

POSITION IN ORGANISATION

The Credit Controller will report to the Customer Collection Manager and form part of a dedicated team working with Customer Services Co-ordinators / Advisors and Property Managers to deliver excellent service levels to customers, contractors and colleagues.

SCOPE OF JOB

Main Responsibilities:

Customer Support

Proactively contact customers by email or telephone prior to action in line with the debt management process, fully briefing the customer and outlining next stepsTake Credit/Debit Card Payments ensuring all details are correct and handled confidentially, where relevantTo follow up all queries raised by customers through to resolution in accordance with process, ensuring that any issues are addressed and responded in accordance with the GUIDE linesClosely liaise with internal departments ensuring an open dialogue is maintained and all queries and correspondence is responded to appropriately and in line with service level agreementsEnsure the timely chasing of debt in accordance with documented procedures and review cases for Third Party ActionCollaborate with the Regional/Property Managers to regularly review your portfolio status within agreed business timeframes Administration

Completing actions as per de-instruction memos in accordance with required timeframesAnalyse returned mail relating to arrears chasing process, liaising with customers for alternative address where requiredReview diary tasks on a daily basis to resolve and complete actions in a timely and professional manner and maintaining Company standardsTo ensure internal databases are updated accurately and regularly inclusive of any relevant documentation to be saved within the appropriate areasTo ensure written communication is processed to the required standard within GUIDE lines, and responses issued in accordance with targets set by the Customer Collections Manager

Reporting

Producing reports to internal departments, prioritising the debt to be reviewed within a portfolio to agreed timescales and providing status updates on all debtEscalate any high-risk debt or any potential liability to the business to your Line Manager and the Operations TeamAction daily tenant receipts reports, ensuring accuracy of the data held on the internal database This list in not exhaustive and therefore you are required to undertake any other task or project as advised by the line manager.

AREAS OF RESPONSIBILITY / ACCOUNTABILITY

Personal AppearanceAttendanceTime KeepingPerformanceCommunication KEY INTERFACES

Internal Departments / Businesses

External Businesses including Estate Accounting Services

Professional organisations

Residents / Customers

Third Party Collection Agencies


This job was originally posted as www.totaljobs.com/job/76679313