2nd Line Support

Networkers MSB
£77 - £100 p day
05 Oct 2017
05 Nov 2017
Contract Type
Full Time
Maintain the services required to keep Specsavers system environments running under the guidance of Team Leader & Service Desk Manager(s) for Global Service Desk. - Single point of contact for Customers - Provide desk side support for corporate user base and manning of an office IT carebar - Complete initial investigation and possible diagnosis - Apply documented resolutions (knowledge base articles) for 1st line and 2nd line incidents - When appropriately trained, complete more complex bespoke issues - Escalate issues where appropriate - Consultation with external 3rd parties (via support processes) - Where appropriate, involvement in new services introduction into the Service Desk - When requested by Team Leader(s), support the training and development of others in the team. Key Responsibilities - Attends meetings when required to do so. - Escalate issues where appropriate. - Consultation with external 3rd parties (via support processes). - Supporting / Representing the Global Service Desk in all key technical areas. - Support the Service Desk management team to evaluate and introduce new or existing incident management and request processes and procedures, to ensure that they are carried out in the most efficient and effective manner. - Create open communication channels with your stakeholders to inform and update to build trust and respect by creating strong relationships. - Champion and commit to performing your role within the recognised IT Values. Skills and Experience Essential Skills - Excellent knowledge of Windows 7/8/10, IOS and Microsoft Office - Support of desktop hardware - PCs, printers, thin clients, laptops, iOS and Android tablet devices - Hardware setup / Installation of Laptops, desktops, mobiles and tablets - Software installation across laptops, desktops, mobiles and tablets - Understanding of anti-virus software and security threats - Having the ability to effectively communicate with Customers at all levels. - Able to manage Customer expectations whilst prioritising personal workload. - Personally effective, with the ability to influence and manage Senior Managers - The ability to independently set and manage challenging deadlines and determine acceptable levels of Customer Service and Service Level Agreements - The ideal candidate will be used to working without direct supervision This role is to start asap and will pay £77 per day (PAYE) or £100 per day (Ltd/Umbrella) Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application.
This job was originally posted as www.jobsite.co.uk/job/959239144