IT Support Engineer

Covue IT LTD
United Kingdom
£19k - £24k
03 Oct 2017
31 Oct 2017
Contract Type
Full Time
Title: IT Support Engineer Location: Lewisham Hours of Work: Full Time 8:00am - 4:00pm Salary: £19,000 - £24,000 Job Purpose: We are looking to recruit an enthusiastic, self-motivated person to join our IT team. Your main role for this position will be ensuring the smooth running of the IT provision within a school setting. You will be hands on with a wide range of technologies and services in an ever-changing environment. Roles and Responsibilities: - Monitor and respond to all tickets which are logged via the helpdesk. Where needed escalate the tickets for further support - To ensure classroom IT is maintained and ready to be used. This includes projector maintenance/configuration, interactive whiteboard connectivity and audio - Installation and deployment of new hardware - Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered. - Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use - Ensure new and existing accounts are working within the school's local domain - Maintaining access and permissions to SharePoint environments - Be able to re-image any device using the school's reimaging solution - To support the staff in low level training which will help their knowledge and use of IT within the school - To act accordingly and respond quickly to any abuse to the IT infrastructure Desirable technical knowledge and experience: - 1st/2nd line support role, ideally within the Education Sector - Familiar use and knowledge of Windows 7 desktop and Server 2012 environments - Use of Apple software/hardware - ******** - management information system Personal qualities - Excellent communication skills, both written and verbally - Personal motivation and enthusiasm to learn and progress - Good time management and punctuality - Ability to work proactivity and to show good planning and organisation skills
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