IT Support Analyst

The Hardell Partnership Ltd
£25K + Bonus + Bens
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
IT Support Analyst Dorking , £25K + Bonus/Bens My client is a leading systems, engineering and technology consultancy who due to expansion plans, are looking to recruit a highly motivated and polished individual who has IT Service Desk experience. Please contact me ASAP if you are looking to work for an impressive organisation who offer a truly supportive and friendly environment along with great training and unlimited career opportunities! QUALIFICATIONS: - English and Maths to GCSE Grade C or above (or equivalent). EXPERIENCE: - Experience of working on a user facing IT Service Desk. SKILLS & ABILITIES: - Excellent verbal communications skills. Approachable, friendly and able to talk easily with colleagues and users. - Good prioritisation and time management, able to balance competing issues to ensure the right problems are addressed first. - Good written communication, able to quickly record details of problems and solutions as they arise. Can provide clear, concise written reports to other IT departments and external support when escalating issues. - Diligent, organised and goal oriented, understands the importance of service level agreements and will work to achieve them. - Able to work with frustrated or upset users in a calm and understanding manner, while focussing on resolving their issues. - Team player who will coordinate with colleagues to meet targets and also confident enough to recognise issues they cannot resolve and escalate in a timely manner. TECHNICAL SKILLS: Essential - Windows 7 desktop support. - Microsoft Office support, 2013 or later. - General desktop support; PC Hardware, PC build, printers, etc. - General IP networking skills; DHCP, DNS, ipconfig, etc. - Use of Service Desk software. Desirable - ITIL. - Altiris Helpdesk. - Windows Server support. - Wide Area Networking support; routers, firewalls, etc.
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