IT Support Technician

Stefanini UK Ltd
United Kingdom
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Key Responsibilities - Provide support that consistently meets or exceeds Customer expectations, gaining their trust and respect - Determine and recommend which products or services best fit the customers' needs - Ability to multi-task, follow processes and procedures and work to instructions and pre-established guidelines - Able to document support processes and procedures so they can be reused by support team - Able to maintain, analyse and solve end user computing problems both hardware and software - Proven track record for problem solving and rolling out of hardware/software including documentation - Identify, analyse, and repair product failures. Order and replace parts as needed - Support and maintain user account information including rights, security and systems groups - Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary - Provide troubleshooting and problem resolution support for all network devices - Coordinate with third-party vendors to resolve hardware and software problems, as required - Install and test replacement parts when requested by resolver-groups - Receive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite - Interface with hardware and software vendors for planning and problem resolution - Interface with manufacturers and third-party vendors for technical assistance - Execute the installation of PCs, peripherals and LAN-based equipment - Assist with setting up security, file access and other administrative procedures associated with moves - Move workstations and peripherals, as required - Ensure that connectivity issues are addressed for installations - Move telecommunications equipment, as required - Order, receive and provide all required equipment, materials and third party vendor services to implement IMAC's - Install and set up equipment, cables, outlets and all other hardware required for implementing IMAC's - Test completed IMAC's and verify acceptance by end user - Document changes to inventory use and configuration Desired Skills: - Ideally MCSE certified Company Profile: Stefanini is a premier provider of IT Service Management sourcing solutions for international corporations and the preferred partner of many blue chip companies. Stefanini's main service lines are onshore, nearshore, and offshore IT consulting, systems integration & development, and IT outsourcing. Today we employ over 2000 employees in EMEA serving a wide range of well-known regional customers. We are a fast growing company with a clear ambition to become the global leader in our selective offerings. JOIN OUR TEAM TODAY! Stefanini has career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, we offer the right environment for you. The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
This job was originally posted as