Customer Support Engineer, 3rd Line, Application Support,

People Source Consulting Limited
United Kingdom
£25k - £50k pa + Benefits
05 Oct 2017
05 Nov 2017
Contract Type
Full Time
My client a leading Financial Services organisation in the heart of London are seeking to recruit a Customer Support Engineer with a financial background. You will bring the below skill set: Responsibilities *Resolve and report on customer queries and problems of various level of complexity. *Troubleshoot and quickly diagnose complex problems in accordance with the Service Level Agreement (SLA) / key performance indicators and propose measures to prevent recurrence *Provide support on all technical problems within own area of expertise. *Work with thecommunity to establish the root cause of problems and provide end-to-end service support *Maintain client relationships and increase client satisfaction with designated customers by performing regular health checks of their operational environment and providing recommendations for improvement. Regularly review customer cases to detect possible customer's infrastructure problems trends *Implement solutions and provide product- related consulting or training at customer sites *Help the overall knowledge within the teams by providing training to colleagues and/or proposing new ways of further improve the service we provide to the customers *Provide technical support to the commercial divisions by participating in technical reviews and giving product presentations and demos *Participate in service improvement projects within own area by assisting the consulting team with technical projects Qualifications *University degree in IT/Engineering or equivalent. *1-3 years of experience in a similar position in the same area with customer interaction and exposure. *Strong technical analytical skills *Good verbal/written communication skills in English are a pre-requisite. It is an advantage when you also speak French, Spanish, Italian or German. *A team player, excited to work in a multicultural environment *Good knowledge of different operating systems including Linux, AIX, Solaris and/or Windows *Good knowledge of TCP-IP, Routers, VPN, Firewalls, SSL setup etc. *Knowledge on Oracle databases, MQ series and/or IBM WebSphere is an asset *Knowledge of SWIFTNet products is an asset *Knowledge of CREST Service/Product (CREST Service / SWIFT CREST Service / Allaince Access CRNet) is an asset People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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