Software Support Specialist

The One Group Ltd
05 Oct 2017
05 Nov 2017
Contract Type
Full Time
Job title: Software Support Specialist Location: Cambridge Salary: Highly Competitive Type: Permanent ­ Company description: Our client, a well-established software house based in Cambridge, are looking to recruit an exceptional Soft Ware Support Specialist to join their growing team in Cambridge. Ideal Candidate description: The role will require some one that is customer and support focussed ideally very technically minded and has experience with SQL and be able to build scripts or have the aptitude to. A high level of numeracy and a strong working knowledge of excel will help. Job description and key responsibilities: The role will work as part of a team to support software for the customer. This role will focus on the more technical elements of the application which will require working knowledge of SQL and authoring of data collection forms using XML. *Provide support to existing clients including report generation at critical times of the year *Advise and assist the client in maintaining their application. *Configure the system as per the defined requirements using the system user interface *Liaison with developers for advanced configuration and development of the system *To build and maintain custom forms using XML/SQL build scripts (prior experience not essential) *Work with technical teams to resolve system and configuration issues. *Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time *Provide training to clients on existing functionality *Draft training documentation both generically for the system and for client-specific purposes. Benefits - 25 days annual leave, increasing by 1 day per year (once you have worked for the company for a year) up to 30 days - Matched pension scheme - minimum 2% / maximum 5% - Cycle to work scheme - Bonus scheme - Free fruit, soft drinks, coffee If this is the next exciting step in your career please get in touch with Todd Mills on ************ or email ************************ The ONE Group - With offices in Northampton, Peterborough and Cambridge - our recruitment divisions include; Accountancy, Executive, HR, IT, Office, technical and Executive recruitment. The ONE Group are the largest independent recruitment businesses across, Northamptonshire and Cambridgeshire. Our recruitment experts provide specialist consultancy staffing services to some of the leading household brands across the Midlands and East of England. We pride ourselves in adding value to any recruitment experience. The foundation of our success comes from our high level of customer service, expert knowledge of the local marketplace and our understanding of the significant value people can add to the workplace. This is recruitment as it should be. For more information, call us or visit our website at *********************.
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