Training Consultant

Birchfield Recruitment Ltd
Basic to £30,000
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
Based near Poole our client is an award winning contact centre selling a range of financial service products on a non-advice basis. As part of their continued growth they are seeking to appoint a training consultant to support and work alongside the sales training manager. The main responsibility of the role holder will be to deliver the initial induction training and post course support to all new entrants into the business. Duties will include the following: Delivering a full classroom and work based programme which will encompass soft skills, technical training, testing and evaluation and live hotkey work within a controlled environment. Key Requirements: Support the training manager in range of classroom and on the job training scenarios Demonstrate the sales process, show what good looks like Prepare trainees for demands of their role by operating a fun while requiring culture (mirroring the company culture in Training) Provide trainees and their perspective managers with regular documented feedback Ensure trainee's transition well from training into their new roles Visualise and demonstrate our company ethos of putting the customer first abiding by KPIs and FCA regulations. The Person A minimum of 2 years classroom training and coaching experience within a related sales led contact centre environment Strong communicator both written and orally able to articulate at a variety of levels Willing to learn about the products and services we offer and build an understanding of the business and the needs of the staff This is an exceptional opportunity to join a fast paced growing business, the aim of the business is to grow its senior managers from within wherever possible so there is a genuine opportunity for a long term career. If you believe you have the experience and track record we are seeking please send an up to date CV to us today
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