KYC Case Handler

Reed Specialist Recruitment
£13.52 p hour
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
As a KYC Case Handler you will provide support in the remediation of clients via online channels, commonly known as OKYC in support of Periodic CDD Reviews. Start date: 6th November until 31st March 2018, possibility to extend further Hours: Monday to Friday, 8am until 6pm, 35 hours a week Address: Grove Park, Leicester , LE19 1SY Duties and responsibilities will include: - Ensuring high quality Know Your Customer reviews are completed for existing customers. - Support our customers through our pro-active 'LiveChat' virtual web chat service, supporting customers in their journey of completing their Know Your Customer details via an OKYC portal. - Supporting existing customers complete their Know Your Customer requirements via outbound telephony contact and/or customer specific email inbox to clarify and confirm OKYC data capture information as part of the overall CDD process. - Ensure timely completion of Know Your Customer (KYC) data inputs into bank system(s) meaning we retain quality customers and exit those outside of our risk appetite. - Liaising with Offshore teams via email and telephony communication to clarify outstanding CDD information as necessary to support completion of accurate KYC reviews. - Supporting the customer journey through operating an inbound telephony function for OKYC related customer enquiries, liaising with offshore and onshore teams to support completion of necessary and relevant CDD information. - Manage cases independently and efficiently: focus on efficiency, quality and effectiveness. - Escalating technical issues experienced via the OKYC Portal and supporting the customer as necessary in such circumstances. This role will suit you if you have: - Previous experience within relevant environments such as Customer Service, Banking, Contact Centre, KYC - Excellent verbal and written communication skills - Flexibility in methods of communication i.e telephony, email, Live Chat - A drive to work towards strict targets - Ability to use Microsoft Word, Excel and adapt to banking computer systems Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
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