Desktop Support Analyst

British Red Cross
£25000 - £27000 per annum
03 Oct 2017
05 Nov 2017
Contract Type
Full Time

Desktop Support Analyst
Location: Flexible with travel within East and North of Scotland
Contract type: Permanent
35 hours per week
Salary: Circa £25,000 - £27,000 per annum

About the role

We have an exciting new opportunity for a Desktop Support Analyst who provide operational and technical support to users of information systems with a primary focus on installing, configuring and maintaining PC's, thin-client devices, printers, telephony, network hardware and peripheral equipment.

Providing 2nd line support for a wide range of applications and hardware technologies for over 3500 staff across the UK, the analyst will perform Incident Management tasks adhering to the Incident Management process with the aim of restoring normal operational service with minimal business impact.

The desktop business analyst will adhere to the Change Management process for the correct delivery of changes for the organisation and own and action Service Requests to ensure that they are delivered in a timely and effective manner. They will also adhere to the SLA's laid down for Desktop Services incidents, service and change requests.

The post holder will report to a Desktop Service Delivery Team Leader on a day to day basis and will need to able to travel within the UK and internationally as required.

About the team
The Information and Digital Technology (I&DT) function is responsible for the Technology - both IT and Digital - across the organisation. It has a budget of approximately 9 million pounds and many suppliers. Supplier management and a good handle on where and how project and BAU budget is being spent are critical to ensure that we are providing good value for money.

About the person
With good analytical skills coupled with the ability to effectively manage incidents, problems and changes within an ITIL environment, the successful candidate will have experience of working in a complex multi-vendor IT environment and of working in a change environment. They must also have:

  • A good knowledge of network, PC's, mobile devices and platform operating systems including: Microsoft Windows OS.
  • A good technical knowledge of Citrix technologies including Xen Desktop, XenApp and Presentation Server.
  • A good understanding of VDI technologies
  • Good working knowledge of Microsoft Active directory.
  • Support desktop, laptop and thin clients, mobile devices, applications including the MS Office suite, Office 365, BRC applications, printing and delivery solutions.
  • The ability to work to tight deadlines and work well under pressure.

Closing date for applications is 23:59 on the 16th of October with interviews to follow.

Please click here to view the full job description and person specification for this position.

About the organisation

The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

Our volunteers and staff help people in crisis to live independently by providing support at home, mobility aids and transport. We also teach first aid skills.

We are part of the global Red Cross and Red Crescent humanitarian network. We refuse to ignore people in crisis.

We offer a wide range of staff benefits, these include:

  • 36 days holiday (including Bank Holidays)
  • Up to 6% contributory pension
  • Childcare vouchers

The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

As part of its recruitment and selection process the British Red Cross undertakes PVG/DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).

Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.

Refusing to ignore people in crisis

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