Customer Insight Analyst

Net Worx Limited
Letchworth Garden City
03 Oct 2017
05 Nov 2017
Contract Type
Full Time
Customer Insight Analyst Letchworth Garden City £33,000 Our client has been busy transforming their business and they need great people with talent to support them through these exciting changes. Their people have a great attitude; they are innovative, collaborative and are empowered to make change happen; in other words they are basically brilliant. As a Customer Insight Analyst you will work with large, complex data sets to identify trends, and deliver advanced actionable customer insights to increase customer trust and reduce customer effort. You will build statistical models and manipulate complex data sets to answer business critical questions and provide responsive data analysis for multiple stakeholders. Working closely with the Customer Insight Specialist you'll help to identify trends in customer feedback, perceptions and complaints. With your excellent Customer Service skills you will show passion and commitment to providing great customer service and improving performance. The ideal candidate will have the ability to work with large complex data sets and be able to analyse and translate outputs and trends in a meaningful way. You will hold advanced SQL and MS Excel skills, including MS Query and be able to produce clear reports. Having a working knowledge of the housing association sector would be a distinct advantage. Keywords: Customer Insight Analyst, Business Analyst, Customer Analyst, Performance Analyst, Data Analyst
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