Complaint Handler / PPI Adjudicator

Reed Specialist Recruitment
London (East)
£205 per day
03 Oct 2017
04 Nov 2017
Contract Type
Full Time
We are currently recruiting for PPI adjudicators (complaint case handlers) on a contractual basis to join our client, the Financial Ombudsman Service; who are an independent and impartial complaint reviewer for the financial services industry. This role is based in Canary Wharf, London. This PPI complaint case handler role will require you to investigate both sides of a dispute and then make a fair and reasonable decision on the outcome. You will be provided with best-in-class training, and get to work alongside other bright individuals in a culture of excellence. The ideal candidate for this role will - * Have experience of resolving complaints/disputes and being the decision maker * Have an ability to use judgement, with a focus on quality, customer service and doing the right thing * Have the ability to mediate and build rapport through conversations on the telephone, whilst using discretion * Have exceptional written and verbal communication skills * Be a good listener; ensuring that people feel that they have been heard fairly even if a decision hasn't gone their way * Be able to deal with difficult customers and remain composed under pressure * Have an aptitude for problem solving, with excellent attention to detail * Ideally have a general understanding of PPI (but not essential as there is extensive training) In return you will be rewarded with a generous day rate with excellent training and support. Your knowledge will grow quickly and this is a genuine opportunity to work for an exceptional company. We have start dates from November onwards, and the initial tenure for the contract is 12 months, with a further review after that. This full time role is deemed to be inside IR35, therefore the pay rate is £159-205 per day depending on the payment method you choose. Should you have the right experience, or feel that your skills are relevant and transferable to this role, please apply with your most up to date version of your CV and we will be in contact to give you more information. Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.
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