Aged Debt Collector

Recruiter
Verastar Ltd
Location
Manchester
Salary
£18000 per year
Posted
30 Sep 2017
Closes
04 Nov 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
£15,600 starting salary, rising to £18,000 through our STAR Pay Progression scheme + an OTE of £25,000



Monday to Friday, 40 hours plus breaks, NO Evening, Weekend or Bank Holiday Working



About the role…



Become an Aged Debt Collector at our contact center in South Manchester and you’ll be responsible for negotiating and collecting outstanding balances from our business customers that have failed to make payments throughout the collections cycle. Assisting them when they are faced with financial difficulties, ensuring a realistic resolution is achieved wherever possible. Experience in a high level collections environment is advantageous.



Responsibilities…


- Proactively contact customers and respond to their enquiries in relation to their invoices and outstanding debt.
- Maximize cash collection by prioritizing own workload and managing own performance against individual targets.
- Use strong negotiation skills to take payments from customers who have an outstanding balance on their accounts
- Resolve direct debit queries and banking issues
- Work with customers to agree financial planning for outstanding debt
- Using knowledge gained from training, clarify and understand the customers’ requirements
- After each call, record detailed, accurate notes on customer accounts
- Demonstrate patience in all customer contact situations utilising your problem solving and interpersonal skills
- Have a proactive attitude and commitment to giving every customer a great experience



What you’ll get in return….


- A comprehensive 2-3-week induction and training programme before you start your new role
- Plenty of opportunities for progression and development
- 31 days annual leave each year (including bank holidays) increasing to 33 days after one years’ service
- Company pension scheme
- Flexible benefits including buy and sell holidays and childcare vouchers
- Free Life Assurance for all employees
- Access to our STAR Rewards scheme giving you access to multiple retail discount opportunities
- Regular Subsidised Social Events



Who we are…


We are a leading, next-generation services Company for the small business market. By delivering a spectrum of essential business services across telecoms, water and energy we create great savings, efficiencies and value for our customers.



Why next-generation? We challenge the traditional and disrupt the market.
Why leading? Our unique and dynamic approach achieves double-digit growth and great returns
Why small businesses? By specialising, we get to know our customers and their specific needs



Our proposition is unique - no other provider offers the mix of services we offer. As the markets in which we operate increasingly open to competition, people are switching away from their current providers. Thanks to this, we are achieving significant growth rates and have ambitious plans to grow further.


Keywords

Debt Collection, Collector, Credit Control, Call Center, Collections
This job was originally posted as www.totaljobs.com/job/76647757