Tier 1 Service Desk Analyst

Intapeople Limited
Cardiff (Caerdydd)
£120 - £135 per day
05 Oct 2017
04 Nov 2017
Contract Type
Full Time
Tier 1 Service Desk Analyst - Cardiff £120-135 per day 2-3 months contract initially - good chance of extending A long standing, local client of ours is urgently seeking a Service Desk Analyst to assist with BAU support in a busy environment. Key skills required: o Windows XP & Windows 7 o Desktop application software o Desktop diagnosis utilities o Desktop security software o Server hardware and infrastructure o Working knowledge of Active Directory Users and Computers Key deliverables / responsibilities: - Resolving technical issue, some of which may be complex, associated with desktop hardware and software. - Ensure all updates are recorded and uploaded onto the ITSM Toolset in a timely manner - Escalate any potential service issues or outages to minimise the impact on the customer - Excellent customer service at all times, management and closure of incident tickets passed through the ITSM Toolset in a timely manner - Delivery of any changes without unplanned disruption to the business at times agreeable to the business If you`d like to work in a very friendly environment with a company that will look great on your CV please get in touch and apply as soon as you can. We feel this role should be commutable from Cardiff, Newport, Bristol, Cwmbran, Rhondda, Merthyr, Barry, Bridgend, Port Talbot and Swansea ``The services advertised by IntaPeople are those of an Employment Agency and an Employment Business``
This job was originally posted as www.jobsite.co.uk/job/959242921