Customer Service Advisor
Our Customer Services Advisor position is a role like no other – where else would you get to train learners with disabilities as you go about your job in customer services?
At National Star, we work to help people with disabilities realise their potential and be in control of their lives. You would be a key part of this, providing on-the-job training to some of our learners while you greet visitors, operate the switchboard, provide postal services and support administration services for National Star.
By doing this, you’ll support young people with learning or physical disabilities to learn the skills necessary to work in reception, customer service or administration roles. This will include effective role modelling for learners.
You will have previous experience of operating a switchboard and providing a reception service, and administration experience in a busy office environment. A good level of education to Level 3 is required, with the ability to work effectively using your initiative to deal with enquires, a good level of organisational and planning skills. You will be able to communicate effectively (written and oral) and have good interpersonal skills and strong administrative skills. You will use information technology confidently and competently and be adaptable to be able to work with a range of people with differing abilities, and able to establish and maintain good working relationships.
The Customer Services Advisor is a great opportunity to allow you to transition from another career. Previous customer service or retail experience is great, as are transferrable skills from other roles which demonstrate what this role requires.
This role is listed as 16 hours per week, which will include at least one evening per week and a shift on either a Saturday or a Sunday (shifts start at three hours in length). Shift patterns may be subject to change from time to time, in line with business needs, and will be discussed with the successful candidate. If you are looking for more than 16 hours, please contact the HR team.