Claims Handler

Simple Recruitment Limited
£16500 - £17k pa
30 Sep 2017
04 Nov 2017
Contract Type
Full Time
Are you an experienced Administrator looking for a varied role with no two days the same? Excellent opportunity working in central Bath for our client. Friendly environment and a great team. Call us today for more information. Roles & Responsibilities *To ensure new instructions are entered accurately and within agreed service levels on to the Claims System and to make contact with policyholders without delay using all provided contact options. *To discuss with policyholders during the course of the first call and record accurately within the Claims System the full circumstances of the claim and details of all items claimed for including age and value of items *To request, collate and record any documentation or proof of loss as required by the insurer or as directed by the Claims System. *To ensure the collection of any excesses, contributions or deductions from policyholders where instructed to do so by either the client or Claims System. *To provide clients and policyholders regular updates in relation to the progress of claims and ensure timely responses to all callback requests made by them. *To ensure that all conversations, information and agreed actions made with clients, policyholders or suppliers are recorded accurately and factually within the Claims System *To ensure you are logged into the Company telephony systems throughout the working day and unless otherwise engaged with a caller or instructed by your line manager, to maintain a state of readiness to assist in the answering of inbound call traffic at all times. *To ensure a professional, friendly and helpful service is delivered to all callers and that the highest standards of customer care are provided at all times. *To record any complaint or expression of dis-satisfaction, whether justified or not, from clients, policyholders or suppliers, received by either telephone, e-mail or letter, both immediately and accurately within the Claims System and to subsequently either agree a resolution with the complainant or where this is not possible, escalate to your line manager for resolution within four hours of receipt. *To attend and embrace all internal and external training programs as required by the Company to develop and enhance both the range and quality of services we offer our clients and customers. *To carry out any reasonable task or request made by your Line Manager, Senior Manager or Director which has not been defined above. Key Skills *Have experience within a Sales and/or Customer Service role *Have good negotiating skills *Be customer focused *Have a professional and friendly telephone manner. *Have excellent communication and interpersonal skills. *Have ability to work to deadlines and achieve results under pressure. *Be able to work as part of a team. *Be able to work on own initiative. *Be flexible... *Have good social skills. *Computer literacy. *Have a high level of accuracy. *Be ability to work with internal and external customers at all levels. Performance Measurements *Claim and Telephone Call Audits *Client Audits *Compliance *Telephony Statistics *Validation *Negotiation *Absence Record *Disciplinary Record *Training Achievements Salary will be between £16,500 and £17,000 based on experience. If you have all the required skills and you would like to be considered for this role, please send your current CV or call Bee for more information. Simple Recruitment (South West) Ltd is acting as an Employment Agency where this vacancy is concerned.
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