IT Support Engineer / 2nd/ 3rd Line Helpdesk Support Technician

Bluetownonline Ltd
£39555 - £45355 pa
05 Oct 2017
04 Nov 2017
Contract Type
Full Time
Job Title: Senior Technical Infrastructure Analyst Location: Guildford Salary: £39,555 - £45,355 per annum Job Type: Full time, permanent Closing date: Friday 20 October 2017 Our Client is now seeking a Senior Technical Infrastructure Analyst to provide second line support in their core infrastructure team on a day to day basis with responsibility for technical delivery in both business as usual and transformational change projects. About the Role: Reporting to the Technical Infrastructure Team Leader you will help design and deliver the solutions which enable their future service delivery model. As part of their wider transformation the ICT team has just undertaken a department wide restructure and this role has been created to lead the technical delivery of the core infrastructure hardware, networks, software and end user client device upgrades which will enable them to become a recognised leader in digital delivery to their customers. You will work with the newly appointed Dev Ops Manager, Portfolio Manager and the head of ICT to shape the future technology for the organisation. Their core technologies are Windows Server 2008 & 2012, Exchange Server 2010 and SQL Server. Server and desktop virtualisation with Hyper-V and Citrix VDI/ XenApp and SAN storage. Networking using Cisco routers and switches. The ICT transformation programme will refresh their entire estate over 18 months and create a sustainable platform to support the next generation of upgrades using the latest hybrid in-house and cloud solutions. Once this programme has been delivered the role will be responsible for delivering continuous service improvement through the on-going delivery of change to keep our technology solutions at the cutting edge. This an exciting time to join them and use your skills to influence an ambitious ICT transformation programme. They aim to transform both our internal and public services with the opportunity to gain significant experience including working in a regulated environment, covering both ICT security and legal requirements, along with helping us to achieve GDPR compliance. You will be rolling out new end user computing devices, smarter ways of working and cloud solutions alongside a total core technology refresh of their infrastructure. They are committed to maintaining public services during the transformation and ensuring the on-going confidentiality, integrity and availability of their systems. Benefits: - You will work as part of a dynamic team with the autonomy to succeed in a lively, friendly environment. - The role has 26 days annual leave and qualifies for a standby allowance, currently 10% of salary, for participating in an out of hours callout rota. In addition, we offer membership of the LGPS pension scheme and a full staff benefits programme. - They operate a family friendly, flexible working policy and are proud to be a diverse organisation with Two Ticks status. They are committed to investing in their people and supporting every individual to achieve their full potential. A basic Disclosure Scotland check will be required for the successful candidate. Please click on the APPLY button and CHECK YOUR EMAILS for the link to the application. Candidates with the experience or relevant job titles of: Managed IT Services, Windows Server Configuration, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 2nd Line Helpdesk Engineer, IT Support Technician, 2nd Line Support Engineer, 3rd Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Citrix, Cloud Technician, Hosted Technical Support Engineer, 2nd Line Support, XenApp, XenDesktop, Exchange 2003, Exchange 2010, Windows XP 7/8, Cloud Support Engineer, Networking Solutions Engineer, Desktop Support Technician, Network Solutions Technician, IT Services Technician will also be considered for this role.
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