Senior Service Engineer - Team Leader

Midas Selection Limited
Salary up to £25,000 dependent on skills and exper
28 Sep 2017
04 Nov 2017
Contract Type
Full Time
Senior Field Service Engineer - Midlands (Leicestershire) Area Permanent full time vacancy - 40 hours per week We are looking for a confident and presentable engineer to join us as a Senior Field Service Engineer within our service department. This role would suit somebody who has experience of engineering within the vending/coffee machine industry and some man-management experience. You should be capable of leading a small team which provides a professional response - within our timescale and KPI standards (first time fix, repeat calls) to service calls logged by customers experiencing problems into our head office The success of the service department lies in great teamwork - your team consists of 4 field engineers - 2 covering the London region, 2 in the Midlands, and you will motivate by leading by example, playing a full role in attending calls. This role regularly involves longer days and extensive travel within area - and also occasional travel to our head office (at least once per month). To meet the needs of our customers' there is also a monthly call out rota in place where it is expected you participate and share equally amongst your team - this call out includes weekends and will be paid at the set call out rate. As senior engineer, your duties include some man-management responsibilities. In addition to work scheduling for your team and providing experienced telephone support, you will be involved in communication, training, monitoring and reporting on your team. Person Specification: You will need to: - Live in the Midlands area - ideally Leicestershire - Have at least 2 years history in drinks/snacks vending - with a larger company - also some man management experience - Display a flexible attitude and strong work ethic - Be confident and professional in front of customers - Be able to regularly work on own as well as being a strong team player You will additionally need: - To be physically capable for the requirements of the job - some occasional heavy lifting (up to 25kg) - a full driving licence and be confident driving long distances - to be reasonable confident with technology - IT skills Package - Salary up to £25,000 dependent on skills and experience - Paid overtime/time off in lieu - 21 days holiday plus bank holidays - rising with length of service to 25 - An extra birthday holiday after six months service - Company vehicle - Company pension - Monday to Friday environment generally - occasional weekend and bank holiday work in line with call out rotas - we believe a good work life balance benefits all
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