Application Support Analyst - RBI (FTSE100 RELX Group)

Reed Business Information Limited
Sutton Green
To £28,000 + extensive benefits
05 Oct 2017
04 Nov 2017
Contract Type
Full Time
Application Support Analyst for Reed Business Information (FTSE100 RELX Group) - 1st and 2nd Line Customer Facing / Requirements Gathering / Solutions Support Who are RBI? Reed Business Information (RBI) provides information, analytics and data to business professionals worldwide. Our strong global products and services hold market-leading positions across a wide range of industry sectors including banking, petrochemicals and aviation where we help customers make key strategic decisions every day. RBI is part of RELX Group plc, a world-leading FTSE100 provider of information solutions for professional customers across industries. The Role: RBI's Corporate Solutions Group is seeking a bright and customer focussed Application Support Analyst to provide first and second line support across the business. You will be involved in the planning and administration of solution support and development, performing the necessary requirements gathering, system setup and maintenance. Key areas are the resolution of issues and reviewing enhancement requests. This is a heavily customer focussed role requiring excellent communication, problem solving and collaborative skills. Key responsibilities: - Support the Solution and Development teams in the prioritisation of bug and enhancement requests, and ensure that business users are kept informed on progress - Work with the business on requirement gathering. The requirement gathering process includes identifying the demands of the business, as well as the ability to probe symptoms, identify problems and arrive at solutions. - Assist in the release of enhancements and bug fixes through the development and support lifecycle. - Assist and support application configuration - Provide report writing within business applications - Advise and assist support on functional corrections, testing and enhancements as required - Provide day to day solution support prioritising tasks efficiently, documenting solutions for knowledge share within the team and for handover for user communities - Maintain relationship and point-of-contact for stakeholders What are we looking for? Experience/Knowledge/Skills: - Experience working on bespoke software solutions or products in a software house environment - Relevant commercial experience likely gained in a support capacity - Excellent general problem solving ability and attention to detail - Deadline driven with excellent organisational skills and a methodical approach to prioritisation - Self-motivated with a desire to exceed expectations - Team player with excellent communication skills - Excellent standard of written and spoken English Desirable: - Experience of CRM software (preferably - CRM Administration Certification What's it like to work at RBI? Outstanding - you've probably already got a feel for what we do and the technology we're involved with but what's really stands us out from the crowd is our culture. We're an agile, dynamic and forward thinking organisation who understands the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life. Core benefits include 29 days paid holiday and 2 paid charity days. RBI General Benefits Package: - 29 Days Holiday - Paid Charity Days - 2 days per year - Save As You Earn Share Scheme (SAYE) - Pension - Life Insurance (4x salary) RBI are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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