Associate Consultant - German Markets

Recruiter
C SPACE
Location
London (Greater)
Posted
05 Oct 2017
Closes
18 Nov 2017
Contract Type
Permanent
Hours
Full Time

About C Space

C Space is a pioneering consumer collaboration consultancy with offices in Boston, New York, San Francisco, London and Shanghai. Our promise to our clients is to deliver ‘Customer Inspired Growth’ - over the years we have helped clients like Twitter, Samsung, McDonald’s, British Airways, Orange and Heinz grow by developing new products, services and communication together with their customers. Most of our clients have worked with us for a number of years and about 80% keep coming back for more every year: building long-lasting relationships with our clients is the key ingredient to our success. Over the last year we have won six insight and innovation awards.

Insight at C Space isn’t like insight at other agencies; it’s faster, more entrepreneurial and more integrated. And it doesn’t just focus on finding the ‘truth’ but more importantly on leveraging that truth with those who matter in our clients’ organisation: we truly care about and organise ourselves around having impact on our clients' business – by either making them or saving them some money.

To help us make good on our promise to clients, we’ve developed four differentiating capabilities:

  • 21st Century Research: a proprietary tool-kit that allows our clients to listen to and co-create with their customers in an ongoing, iterative way using private, moderated online communities
  • Employee Crowdsourcing: best-in-class expertise that allows us to consult on and manage high-profile (employee) crowdsourcing assignments
  • Business Solutions: a team of outstanding insight, innovation and brand consultants who specialise in high-impact, live project-work
  • Creative Services: a team of designers who develop the creative behind new campaigns, branding and our storytelling offer - in conjunction with the other teams or stand-alone

We Launched Six ‘Behaviours’ To Ensure That We Are Delivering Fantastic Work, Continuing To Learn And Develop And Building a High Performance Culture Which Creates Opportunities For Those Who Work Here

We are passionate about our people and proud of our culture.

  • I’ve got this: taking responsibility, doing what we say we will.
  • Only accept awesome: delivering high quality work that we are proud of and has impact.
  • Show the love: celebrating successes & ensuring everyone has a voice.
  • Do what scares you: challenging ourselves, taking risks and learning more.
  • Tell it like it is: being honest and freeing ourselves from "office politics" and "hidden agendas”.
  • Open up and listen: Listening first and fully before we respond or react.

We have won a number of exciting new projects in the German markets with new and existing clients as we continue to do exciting work for them so we are looking for a bright, committed and passionate Associate Consultant, with fluent written and spoken German language skills to join our team.

Together with the Consultant lead you will be responsible for handling and delivering client projects by conducting analysis, writing presentations and converting community conversations into clear client recommendations. This is not a ‘back-room’ role: we are looking for someone to support the Account Lead in building and developing the client relationship from day one. This role is a perfect stepping-stone to develop consultancy skills in the world of branding, research and innovation.

You will have cultural curiosity, be creative, have a can-do attitude and be able to draw on personal experiences to have authentic conversations and discussions.

You’re likely to have had exposure to research, insight and innovation projects for clients and are now looking for the opportunity to take on more responsibility, have a bigger impact on the clients you work with and use your German language skills daily.

Responsibilities

Research:

  • Designing research activities for communities which will generate the right responses to meet the client’s brief: ideation sessions, brainstorms, surveys, blogs and live online workshops.
  • Moderating communities: engage community members, steer discussions and probe consumer comments to drive relevant insight.
  • Conducting qualitative analysis of the activities to understand the ‘what’ and the ‘why’ behind consumer comments.
  • Desk research.

Report writing:

  • Deriving clear recommendations and implications from your analysis and findings to clients and colleagues.
  • Creating professional & convincing client-facing documents in a range of formats

Client management:

  • Providing support to lead Consultant and Account Director in nurturing good client relationships
  • Developing good personal presentation skills, for co-presenting to client (ideally within first 3 months)

Skills required:

  • Fluent writing and oral German and English communication skills
  • Strong PowerPoint, Word and Excel skills
  • Intellectual curiosity
  • Good numerical skills
  • A natural knack for the online world & social media: highly empathetic & able to connect with individuals online
  • A passion for, and interest in, brands
  • You are a real doer and a proper team player
  • Fantastic organisational skills: ability to multi-task
  • You are quick to understand a client's business challenge and able to contribute accordingly
  • You are constantly hungry to learn and grow and have plenty of energy and enthusiasm

Salary/Package

Alongside a competitive starting salary and bonus structure we offer a comprehensive suite of benefits – from a contributory pension, flexible working, 28 days holiday, private medical insurance, cycle to work, child care vouchers, paid sabbatical & individual training funding to C Space Bnb – enabling you to work at any of our global offices at the company’s expense, free breakfasts, weekly drinks, regular company socials including our Summer Sports day and renowned Christmas parties too.