3rd Line Support - MSP
3rd Line Support Engineer – Managed Services
Salary: £38,000 - £45,000
Hours: Monday – Friday, 09:00AM – 17:30PM
As a company, Exponential-e are constantly striving for world class status by challenging the status quo to deliver competitive advantage. This is an exciting opportunity to join a rapidly growing organisation that takes PRIDE in our culture and one team spirit. Exponential-e is an organisation that continually invests in technology, people and training. We are driven by people that want to learn, build a career path and achieve.
Need a few more reasons to join Exponential-e?
- Learn from and work with some of the most talented engineers/consultants in the industry
- We are constantly applying innovation to dynamically disrupt the market
- Support our project team with enterprise level clients and their server infrastructure changes
- Explore and diagnose extremely challenging issues
Your new role
As a 3rd Line Specialist you will be part of an extremely fast paced managed services team in a highly technical, ITIL environment. We are looking for highly motivated team players who will be managing and owning support tickets whilst driving customer issues through to resolution.
What you’ll need to succeed
At Exponential-e we each have a personal responsibility in delivering excellence. To undertake the role of 3rd Line Specialist you must have ambition to be the best you can be. You will need a flexible and proactive approach. We want you to be passionate about your role, the future of Exponential-e and your career.
Key Technical Skills:
Experience in providing technical 3rd line support for a number of technologies:
- Office 365
- Active Directory
- Windows Server Previous experience in a managed service environmentProven track record of troubleshooting difficult issues, and providing root cause analysis
As a Managed Services 3rd Line Specialist you must be confident in making decisions and finding solutions. As a company we are constantly striving for world class status by challenging the status quo to deliver competitive advantage.
What you’ll get in return
The role of a Managed Services 3rd Line Specialist is filled with learning and development opportunities for an ambitious individual pursuing/ moving forward in their career, including support in gaining industry standard certifications (MCSE, VCP, CCA etc.) and access to the LinkedIn learning platform!
Benefits you will receive include pension, 25 days annual leave, cycle to work scheme, season ticket loans, local gym discounts, and vitality health cover. You will be supported by an excellent manager, part of a very friendly team, within a company striving to achieve world class status.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Exponential-e is a British cloud and connectivity pioneer with a difference. Its cloud services do not traverse the public Internet. Instead, they reside (logically) on a customer's LAN, on the clean side of the firewall so security and privacy concerns are negated. Exponential-e wholly owns a super-fast 100 Gigabit Ethernet Layer 2 VPLS Network that guarantees a superior level of resilience, reliability and performance. Exponential-e also integrates with third party providers and bespoke applications for both the Enterprise and SMEs with an end-to-end SLA.
That’s why it’s trusted by over 2,800 customers, boasts 96% customer reference-ability, features in the London Stock Exchange's Top 1000 Companies to Inspire Britain, and is included in Investec’s Top 100 fastest growing UK Mid-Market companies.‘Your Cloud is only as good as your network’
This job was originally posted as www.cwjobs.co.uk/job/76017105