1st Line Support - IT - Manchester

BCT Resourcing
£22,000 - £30,000 per annum
29 Sep 2017
03 Nov 2017
Contract Type
Full Time
Position: 1st Line Support Location: Manchester Salary: £22000 - £30000 + Bonus according to experience. Our client is looking to recruit a 1st Line Support to be based in Manchester. The Role & Responsibilities: Ensure all calls are logged into the help desk system and progress notes are added to all calls Managing the timely resolution of open calls and call actions across all customers Proactively managing problem calls through to completion in a timely basis Proactively working to improve internal processes Pro-actively identifying potential problems and issues on customer sites Identification of potential opportunities to replace or implement new solutions Key Skills and Experience Very good English communication skills. Great customer service skills. 1st, 2nd & 3rd line IT help desk support. Strong knowledge of the Microsoft Office suite. Self-motivated, well organised. Good IP networking skills. To apply, please use our standard online application form by clicking the Apply button below.
This job was originally posted as www.jobsite.co.uk/job/959226329