Technical Support Engineer

Recruiter
Microlise
Location
Nottinghamshire
Salary
£35,500 - £37,500
Posted
30 Sep 2017
Closes
03 Nov 2017
Contract Type
Permanent
Hours
Full Time
Technical Support Engineer Do you have a wealth of experience as being a technical lead in a managed service environment? Like the challenge that comes with providing remote technical support? Yes? Great we would love to hear from you. Do you have a wealth of experience as being a technical lead in a managed service environment? Like the challenge that comes with providing remote technical support? Yes? Great we would love to hear from you. We are currently recruiting for 2 Technical Support Engineer's to join our growing team in Eastwood, Nottingham. As Technical Support Engineer you will manage problems in hardware, software and Microlise equipment, the role will also provide critical internal support across the service areas and also lead on ensuring all relevant parties are fully aware and trained on our new developments and technologies. Reporting to the Hardware Services Manager, the successful candidates main responsibilities will be to: - Act as technical authority on support/ service issues ,including developing strategy and approach - Manage the effective resolution of support issues - Provide an excellent internal and external customer experience - Develop and grow service management function - Remain aware of new product developments and provide tactical direction on customer service and support challenges - Ensure close liaison with internal functions - Have experience of Problem Management Essential Requirements: - Experience in a similar Technical Support role in a managed service environment - Experience of leading on and taking responsibility for unresolved issues or escalations - Experience of working with Microsoft SQL - Experience of and conversant in Service Level Agreements and Operational Schedules - Excellent interpersonal/ communication skills and able to work closely with both internal and external stakeholders - Ability to juggle priorities to meet deadlines without cutting corners - Experience of developing a Technical Support function Why Microlise? - Top 200 company in Nottingham 2017, 47 in the Sunday Times HSBC International Track 200 league table 2017, Sunday Times top 100 Profit Track 2017, Megabuyte Top 50 2016, Ernest & Young Entrepreneur of the Year finals - Great little extras, Easter eggs, yearly BBQ and annual awards! - Tickets to the British Superbikes - Excellent pension scheme offering 3% contribution - Up to 29 days holiday with the bank holidays on top! - Vitality Health Insurance and Rewards (a free Starbucks every week!) - Childcare vouchers - Free parking, tea, coffee and daily fruit When registering to Jobsite you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Interested in the role? Great, we look forward to your application! Just to let you know, telephone interviews will take place while the advert is still live, face to face interviews will take place on 07/10/17 Agencies - No agency support is required, please do not send speculative CV's.
This job was originally posted as www.jobsite.co.uk/job/959233958